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Entry Level Support

When you only need access to professional support now and then but at low monthly costs, our Entry Level Support package is ideal for your business. Designed for businesses that require a small amount of support, the Entry Level package offers businesses an expert IT support service from as little as £ 300 a month.

This service gives access to I.T Solutions substantial support infrastructure to provide peace of mind.

Entry Level Support includes the following services from I.T Solutions:

Monitoring your critical systems
Monitoring your servers and network infrastructure, to ensure that any, potential issues can be addressed instantly.

Providing instant access to our helpdesk
Direct access to our helpdesk which is staffed by Microsoft Certified Professionals between the hours of 8:30am and 5:30pm.

Remote Support
Secure remote access to your network from our data centre and the ability to remotely control your computer no matter where you are.

On Site Support
Unlike our competitors there are no additional on site charges or travel costs for engineer call outs.

 

Outsourced Support


Whether you feel your organisation isn't large enough for your own internal IT department, or you just want to take away the headache of managing your IT infrastructure, our outsourced support package includes the following services from I.T Solutions;

Managing your system resolving faults before they cause problems
We can deploy our network management software to provide us with a real time analysis of the performance of your systems. It will also alert us to any potential issues before they arise. Our software monitors all networked devices, including servers, PCs, printers, routers, switches, firewalls and all server-based software.

Direct access to our own virtual helpdesk
All users have direct access to our helpdesk, which is staffed by Microsoft Certified Professionals (MCPs), who are currently closing 86% of all calls.

Remote support providing rapid resolution of users issues
Not only are we able to take control of users PCs but we are also able to perform routine tasks such as changing the registry without disturbing the user. We have the ability to remotely control your PC/Laptop, no matter whether you are connected to the corporate network or working from home.

Onsite support without any additional charges
We are aware that some support problems carn't be resolved remotely with an onsite visits but unlike our competitors there are no additional charges or travel costs for engineer call outs. All support, be it onsite, telephone and remote, is included within your fixed monthly fee.

Management meetings to define your IT strategy
As your 'virtual' IT department it is imperative that we fully understand your business needs, so we incorporate regular site visits with your technical account manager and business account manager to ensure your systems are managed well and your IT strategy is defined. Contact Us For More Information.

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Call The Help Desk Today 02921-253536

 


Call Us Today 02921-253536       

 

 

 

 

 

 

 

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LANguard

 

            

GFI LANguard™ is the award-winning network and security scanner used by over 20,000 customers. GFI LANguard scans your network and ports to detect, assess and correct security vulnerabilities with minimal administrative effort. As an administrator, you have to deal separately with problems related to vulnerability issues, patch management and network auditing, at times using multiple products. However, with GFI LANguard these three cornerstones of vulnerability management are addressed in one Windows 2008package. We give you a complete picture of your network set-up and help you to maintain a secure network state faster and more effectively.

 

EndPoint Security

 

                         

 

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Remote Access

 

 

I.T Solutions offers remote access support so you can sit back and watch us fix your problem contact us for more info...

 

Web Design

 

Web design is a feature that is often overlooked. But it shouldn't be. A professional web design tells the world that you are ready to do business. Web design principles have changed over the years but one essential item has remained unchanged. Usability is always a prime concern because smart business people know that you have to keep people coming back in order to be a success online. Contact Us Today